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Build proper FAQ Pages with these 20 Examples

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If you are running a website that is dealing with a general audience or some specific customers, then it is compulsory to have a detailed Frequently Asked Questions (FAQ) section in your website. The FAQ section will provide answers to the common questions asked repeatedly. By providing them in one place, you don’t have to answer them multiple times, and the users won’t need to ask the questions separately.

As the FAQ section provides a large amount of information on a single page, it is critical to design that page in a friendly, welcoming and organized way. In examples below, see how websites have adopted different layouts and designs for their FAQ pages. Finding out the ideal solution for your website could be very confusing at times. That’s why we have collected 20 best FAQ pages from all over the internet. Go through them and let us know which ones you like and which ones you don’t. Also, don’t hesitate to let us know if you have a new idea for designing your next FAQ page.

1. Bank of America(BoA)

A website of the banking industry is bound to include lots and lots of questions starting from the basic ones to the complex ones. With the huge number of questions, the BoA websites follow that principle closely. What’s more, the website provides you with specific questions for different states.

boa FAQs

2. eBay

eBay’s FAQ section follows a different trend. Rather than listing the questions, this website contains the topics alphabetically. And obviously, you can search for an issue.

ebay FAQ

3. Zappos

Zappos has its FAQ section cleverly distributed into different categories. And there is also an alphabetical index of the questions. A handy ‘Return to Top’ link get you to the top of the page with questions; as all the answers are listed on the same page.

Zappos FAQ

4. Hulu

Hulu’s FAQ page is both informative and straightforward. And you don’t see these two things in one place very often. Besides five different categories with separate icons, there are some popular questions listed below.

hulu

5. StumbleUpon

At first glance, StumbleUpon’s FAQ page will look very basic. But once you click one of the links, you will find out all frequently asked questions on this website. Indeed, this is one of the most beautiful and useful FAQ of all.

StumbleUpon faq page

6. Delicious

This FAQ page contains all the basic information required to use the service. However, unlike most other entries of this list, the answers are provided along with the questions, you don’t have to click on the questions.

Delicious faq page

7. Dropbox

Here’s another of those simple but beautiful FAQ pages. Dropbox provides a couple of ways to find out answers to your questions. You can type in the matter, browse the top questions, browse through categories or get a virtual tour, all from this one page.

Dropbox FAQ page

8. YouTube

And here’s another beastly FAQ page. Don’t let the simple look deceive you, because each of the plus sign reveals more links and each of the new links will direct you to another page.

YouTube FAQ

9. Vimeo

It seems Vimeo likes to show all the available help content in one page. That is not bad actually. In this way, you get to see all the available help resources without clicking any link or button.

Vimeo FAQ

10. GitHub

Ever saw the FAQ section of GitHub? If yes, please let me know. I would like to see it with my own eyes. Take a look at GitHub’s page yourself.

Github

11. TemplateMonster

TemplateMonster, a website template marketplace, neatly designed FAQ page. It provides answers to most common questions. But if you want to know, even more, there’s a link to the knowledge base in the bottom.

TemplateMonster FAQs

12. Etsy

This FAQ page follows the YouTube style. It lists the most common problems into a group. When you click on the group title, the questions appear. Clicking on a question will take you to the relevant page.

Etsy FAQ

13. DuckDuckGo

And here comes another simple-looking FAQ page, which leads you to a huge amount of information. Clicking every section will open a new page with sub-sections, and each sub-section has multiple links too.

DuckDuckGo FAQ

14. Drupal

I did expect a bit more information from Drupal’s FAQ page. However, they have compensated that fact by including links for further information.

Drupal FAQ

15. Dribbble

Compared to the service Dribbble provides, it’s FAQ page is rather simple. Nonetheless, the page does contain all the necessary information, and has an attractive design.

Dribble faq page

16. vBulletin

The FAQ page of one of the most popular forum solutions is packed with necessary information. Divided into several categories, clicking on the questions reveals the answers.

vbulletinfaq page

17. Yahoo

The simplistic design of Yahoo’s FAQ page provides a comfortable feeling to the visitors. While the left side displays the topics, the right side lists all the relevant questions.

Yahoo faqs

18. Krispy Kreme

This beautifully designed FAQ page provides answers to the most common questions only. Clicking on a question will take you to the answer section, which is placed right below the questions. There is also a ‘Top’ button with each answer.

Krispy Kreme faq page

19. Baskin-Robbins

Baskin-Robbins’ FAQ page provideds lots of relevant and useful questions. The first part of the page lists all the common question categories. Clicking on a category group will reveal the list of relevant questions.

Baskin-Robbins FAQs

20. TinEye

Due to the funny logo of TinEye and the light blue color, this FAQ page looks very friendly at first glance. The top portion of the page lists questions divided into different categories. Clicking on the questions takes to the answers section.

TinEye FAQ

About Rijo Abraham

Rijo is the Heart & Soul of DesignSeer. Writes honest reviews based on facts, that are easy to digest, that are not personally biased. Loves to interview those in the realm of WordPress. Hobbies; Takes Amazon Polly way too seriously.

7 comments

  1. Sky Blue

    The Dribble FAQ looks very clean and neat.

  2. Colin

    Don’t know why you say the Youtube one is ‘beastly’. It looks very clean and uncluttered, and easy to read.

    • Rijo Abraham

      Beastly; I meant great. :D

  3. mukesh

    i found VB’s FAQ section is pretty good.
    Other’s arent

  4. rich

    I really like this article. It’s like the 3rd or 4th time I stumbled onto it in my research and always get something more out of it. Thanks for the great advice and examples.

  5. John

    Nice collection of examples, thank you. However, I feel I should point out that some of these are not actually FAQs, they are the online help/documentation.

  6. paulina

    Vimeo needs to be updates, not sure about other ones.

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